Privacy Policy

Information We Collect

We collect personal information that is reasonably necessary for our business functions, including:

• Contact details: name, email address, phone number, postal address.
• Reservation details: dining preferences, dietary requirements, special occasions.
• Transaction details: billing information, payment method, purchase history.
• Technical data: IP address, browser type, device information, and website usage data collected via cookies and similar technologies.
• Identity verification: for private poker and casino salon access, we may collect proof of age and identity as required by law.

How We Collect Information

We collect personal information directly from you when you interact with us, and from third parties where authorised.

• Direct collection: when you make a reservation, subscribe to our newsletter, contact us, or visit our premises.
• Automatic collection: through cookies, server logs, and analytics tools when you use our website.
• Third-party sources: from booking platforms, payment processors, and identity verification services, only with your consent or as required by law.

Use of Personal Information

We use personal information to provide and improve our services, including:

• Processing reservations and bookings for dining, private dining, and poker salon suites.
• Communicating with you about your bookings, enquiries, and events.
• Processing payments and managing financial transactions.
• Complying with legal obligations, including RSA and gaming regulations.
• Sending marketing communications with your consent, which you can opt out of at any time.
• Improving our website, services, and customer experience.

Disclosure of Personal Information

We do not sell your personal information. We may disclose it to third parties only as necessary to provide our services or as required by law.

• Service providers: payment processors, booking platforms, IT and hosting providers, and marketing platforms, bound by confidentiality obligations.
• Legal and regulatory authorities: where required by law, including gaming regulators and law enforcement.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred, subject to this policy.

Overseas Disclosure

Some of our service providers may be located outside Australia, and your personal information may be stored or processed overseas. We take reasonable steps to ensure that overseas recipients handle your information in accordance with the APPs. By providing your information, you consent to such overseas disclosure where applicable.

Data Security and Retention

Security Measures

We implement reasonable physical, technical, and organisational safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

• Encryption of data in transit and at rest.
• Access controls and staff training on privacy obligations.
• Regular security assessments and incident response procedures.

Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Reservation and transaction records are kept for a minimum period required by tax and gaming regulations. After that period, information is securely destroyed or de-identified.

Your Rights and Choices

You have the right to request access to, correction of, or deletion of your personal information, subject to certain exceptions under the Privacy Act.

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information where it is no longer needed, subject to legal retention requirements.
• Opt-out: You may unsubscribe from marketing communications at any time using the link in our emails or by contacting us.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookies through your browser settings; however, disabling cookies may affect site functionality. For more details, please refer to our Cookie Policy.